Our policies
Read these before you book. Every one starts from the same promise: you are covered, you choose, and you can stop.
Undressing and draping
You are covered by a sheet or towel the whole time. Only the part we are working on is uncovered, and it is covered again when we move on. Undress only as far as you are comfortable; whatever you keep on, we work around.
Pressure, consent and stopping
Before we start we ask about pressure and any area you want us to avoid. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.
Booking and deposits
Choose a length, a day and an address when you book. A card or a deposit holds the time for longer visits, for two tables and for offices and events, and it goes toward your session. You see the amount before you confirm.
Cancelling and running late
Please give us 24 hours to move or cancel a visit, since your therapist has held that time and the drive. If you are running late, we shorten the session to end on time for the next visit. If you are ill, tell us and we will move your visit without question.
If you miss an appointment
If no one answers the door and we cannot reach you, the visit counts as a missed appointment and any deposit is kept. We would rather hear from you, so call or text and we will find another day.
Children and companions
Massage is for adults. A child or a companion may be in the home but not in the room during a session. Offices and events choose their own space, and each guest is covered for their own session.
Oils, scents and allergies
We use an unscented oil or lotion unless you ask for a scent, and we can tell you every ingredient we use. Tell us about a nut or fragrance allergy when you book and we will bring something else.
Redos and refunds
If a session was not right, tell us within a week and we will look at it together.
Tipping
Tipping is optional and always appreciated. You can add it when you pay, or hand it to your therapist at the door.
Questions about a policy?
Call or text and we will talk it through.